Name: VitaNatural Indonesia
Address: 1 Raffles Place, #20-61 One Raffles Place, Singapore 048616
Telephone: +65 6789 1234

Last Updated: January 2025

At VitaNatural Indonesia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

When you create an account, make a purchase, or contact us, we may collect:

Name and contact information (email address, phone number)
Billing and shipping addresses
Payment information (processed securely through third-party providers)
Account credentials and preferences
Communication preferences and history

Automatically Collected Information

When you visit our website, we automatically collect certain information:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, click patterns)
Location data (general geographic location based on IP address)
Cookies and similar tracking technologies

Health and Wellness Information

If you use our nutritional consultation services or health tracking features, we may collect:

Health goals and preferences
Dietary restrictions and allergies
Wellness metrics (with your explicit consent)
Consultation notes and recommendations

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

Processing orders, providing customer support, and delivering our products and services effectively.

Communication

Sending order confirmations, important updates, and personalized health and wellness recommendations.

Personalization

Customizing your experience based on your preferences and improving our product recommendations.

Analytics and Improvement

Analyzing usage patterns to enhance our website functionality and develop better products and services.

Legal Compliance

Complying with applicable laws, regulations, and legal processes, and protecting our rights and interests.

Marketing (With Consent)

Sending promotional materials about new products, special offers, and health tips (only with your explicit consent).

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Trusted Service Providers

We work with carefully selected third-party service providers who help us operate our business:

Payment Processing: Secure payment processors to handle transactions
Shipping Partners: To deliver your orders efficiently
Cloud Storage: For secure data backup and storage
Analytics Services: To understand website usage and improve our services

Legal Requirements

We may disclose your information when required by law, such as:

To comply with legal processes, subpoenas, or court orders
To protect our rights, property, or safety
To prevent fraud or illegal activities
In connection with a business transfer or merger

Important: All our service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific purposes we authorize.

Your Privacy Rights

We respect your rights regarding your personal information. Depending on your location, you may have the following rights:

You have the right to access the personal information we hold about you and receive a copy in a commonly used format.

Request access to your account information
Download your data in a portable format
Review the information we have collected about you

You can update or correct your personal information at any time:

Modify your account settings and preferences
Update contact information and shipping details
Correct any inaccuracies in your data

You have the right to request the deletion of your personal information under certain circumstances:

When the information is no longer necessary for its original purpose
When you withdraw your consent (where applicable)
When you object to processing based on legitimate interests

Note: Some information may be retained for legal, accounting, or legitimate business purposes as required by applicable laws.

You may request that we restrict the processing of your personal information in certain situations:

When you contest the accuracy of your data
When the processing is unlawful
When you need the data for legal claims

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Here's what you need to know:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic website functionality like login and shopping cart	Session
Performance Cookies	Help us understand how visitors interact with our website	1-2 years
Functional Cookies	Remember your preferences and settings	1 year
Targeting Cookies	Used to deliver relevant advertisements (only with your consent)	30 days

Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings: Most browsers allow you to control cookies through their settings
Our Cookie Settings: Use the cookie consent banner on our website
Third-Party Tools: Opt-out tools like YourAdChoices or Digital Advertising Alliance

Data Security Measures

We implement comprehensive security measures to protect your personal information:

Encryption

All sensitive data is encrypted both in transit and at rest using industry-standard SSL/TLS protocols.

Access Controls

Strict access controls ensure only authorized personnel can access your personal information.

Secure Infrastructure

Our servers are hosted in secure data centers with advanced physical and digital protections.

Regular Updates

We regularly update our security systems and conduct security audits to maintain protection.

Security Commitment

We maintain strict security standards and continuously monitor for potential threats. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

Account Information: Throughout your relationship with us and for 7 years after account closure for legal compliance
Transaction Records: 7 years for tax and accounting purposes
Marketing Data: Until you unsubscribe or withdraw consent
Website Analytics: 26 months from the date of collection
Customer Support Records: 3 years from the date of last interaction

Data Deletion: When we no longer need your information and retention periods have expired, we securely delete or anonymize your data in accordance with our data deletion procedures.

International Data Transfers

As a company operating across multiple regions, we may transfer your information to countries other than your country of residence. These transfers are conducted in accordance with applicable data protection laws:

Adequacy Decisions: We transfer data to countries with adequate data protection levels
Standard Contractual Clauses: We use legally approved contracts for data transfers
Certification Schemes: We participate in recognized international data protection frameworks
Explicit Consent: When required, we obtain your explicit consent for transfers

Transparency: If you have questions about international data transfers or want more information about the safeguards we use, please contact our Data Protection Officer.

Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services:

Important Disclaimers

Third-party websites have their own privacy policies and data practices
We are not responsible for third-party privacy practices or content
We encourage you to read the privacy policies of any external sites you visit
Social media integrations may collect information according to their own policies

Children's Privacy

We are committed to protecting the privacy of children and do not knowingly collect personal information from children under the age of 13:

Age Restrictions: Our services are not intended for children under 13
Parental Consent: For users aged 13-18, we may require parental consent
Data Deletion: If we discover we have collected information from a child under 13, we will delete it immediately
Report Concerns: Parents who believe their child has provided information should contact us immediately

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

How We Notify You

Website Notice: We will post a prominent notice on our website
Email Notification: We will email registered users about significant changes
Updated Date: The "Last Updated" date at the top of this policy will be revised
Continued Use: Your continued use of our services constitutes acceptance of the updated policy

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

General Privacy Inquiries

Email: [email protected]
Phone: +65 6789 1234

Office Address

VitaNatural Indonesia
1 Raffles Place, #20-61
One Raffles Place
Singapore 048616

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Data Protection Officer

For specific privacy rights requests or data protection concerns, you may also contact our Data Protection Officer directly at [email protected]. We will respond to your request within 30 days as required by applicable law.

Privacy Policy