+65 6789 1234 | [email protected]
Mon-Fri: 9:00-18:00, Sat: 10:00-16:00

Customer Support Center

Your complete guide to our natural health solutions and support services. We're here to help you on your wellness journey.

Frequently Asked Questions

Find answers to the most common questions about our natural supplements, consultation services, and customer policies.

Our natural supplements are carefully formulated to support your overall health and wellness goals. The primary benefits include:

  • Zinc: Supports immune system function, wound healing, and protein synthesis. Essential for maintaining healthy skin and cellular function.
  • Chromium: Helps maintain healthy blood sugar levels and supports metabolism. Particularly beneficial for those managing their weight naturally.
  • Magnesium: Promotes relaxation, supports muscle and nerve function, and helps maintain strong bones and cardiovascular health.

All our products are sourced from premium natural ingredients and undergo rigorous quality testing to ensure potency and purity.

Proper usage is crucial for maximizing the benefits of our natural supplements:

Zinc

Take 15-30mg daily with food to enhance absorption and minimize stomach sensitivity.

Chromium

200-400mcg daily, preferably before meals to support optimal blood sugar response.

Magnesium

200-400mg daily, often taken in the evening to promote relaxation and restful sleep.

We offer comprehensive shipping and return services to ensure your complete satisfaction:

Free Shipping

Orders over $50 receive free standard shipping across Singapore.

Fast Delivery

Standard: 2-3 business days, Express: Next business day.

30-Day Returns

Unopened products can be returned within 30 days for full refund.

Money-Back Guarantee

100% satisfaction guaranteed or your money back within 60 days.

Our personalized nutritional consultation service is designed to create a customized wellness plan for your specific needs:

1
Initial Assessment

Complete health questionnaire and discussion of your wellness goals and concerns.

2
Custom Plan Creation

Personalized supplement recommendations and lifestyle guidance based on your assessment.

3
Follow-up Support

Regular check-ins to monitor progress and adjust your plan as needed.

4
Ongoing Optimization

Continuous support to help you achieve and maintain optimal health outcomes.

While our natural supplements are generally safe for healthy adults, we always recommend consulting with a healthcare professional before starting any new supplement regimen, especially if you:

Important Safety Considerations
  • Are pregnant, nursing, or planning to become pregnant
  • Have existing medical conditions or take prescription medications
  • Are under 18 years of age
  • Have known allergies to any ingredients
  • Are scheduled for surgery or medical procedures

Our supplements are manufactured in GMP-certified facilities and undergo extensive third-party testing to ensure purity, potency, and safety. We never use artificial colors, preservatives, or harmful additives.

We provide comprehensive order tracking and communication throughout your shopping experience:

Email Notifications

Automatic updates on order confirmation, processing, and shipping

SMS Updates

Real-time notifications for delivery status and tracking information

Online Tracking

Track your package using your order number on our website

Need help? Contact our customer service team at [email protected] or call +65 6789 1234 for immediate assistance.

Product Usage Guides

Comprehensive instructions to help you maximize the benefits of our natural supplements safely and effectively.

Zinc Supplements

Essential mineral for immune function
Zinc supplement dosage guide

Usage Guidelines

  • Daily Dosage: 15-30mg with food
  • Best Time: With breakfast or lunch
  • Duration: Can be taken long-term
Benefits & Uses
  • Immune system support
  • Wound healing acceleration
  • Protein synthesis enhancement
  • Skin health improvement

Chromium Supplements

Supports healthy metabolism
Chromium supplement timing and usage

Usage Guidelines

  • Daily Dosage: 200-400mcg daily
  • Best Time: 30 minutes before meals
  • Duration: 3-6 months for optimal results
Benefits & Uses
  • Blood sugar level support
  • Metabolic enhancement
  • Weight management aid
  • Energy production support

Magnesium Supplements

Relaxation and muscle health
Magnesium supplement for relaxation and sleep

Usage Guidelines

  • Daily Dosage: 200-400mg daily
  • Best Time: Evening for relaxation
  • Duration: Continuous use is safe
Benefits & Uses
  • Muscle and nerve function
  • Bone health maintenance
  • Relaxation and sleep support
  • Cardiovascular health

Supplement Stacking Guidelines

Compatible Combinations
  • Zinc + Vitamin C: Enhanced immune support
  • Chromium + B-Complex: Improved metabolism
  • Magnesium + Calcium: Bone health synergy
  • All Three Together: Comprehensive wellness
Important Considerations
  • Space iron supplements 2+ hours apart
  • Avoid taking with caffeine for best absorption
  • Start with lower doses if sensitive
  • Consult healthcare provider for personalized advice

Contact Support

Multiple ways to reach our dedicated support team. We're here to help you with any questions or concerns.

Phone Support

Speak directly with our expert support team

+65 6789 1234

Hours:

Mon-Fri: 9:00-18:00
Sat: 10:00-16:00

WhatsApp Chat

Instant messaging for quick support

Chat on WhatsApp

Quick response times
Available during business hours

Email Support

Detailed inquiries and documentation

Send Email

[email protected]
Response within 24 hours

Send us a Message

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Policies & Guarantees

Your protection and satisfaction are our top priorities. Review our comprehensive policies and guarantees.

Money-Back Guarantee

100% satisfaction promise

We stand behind the quality of our natural supplements with an industry-leading guarantee:

  • 60-Day Money-Back: Full refund if not completely satisfied
  • No Questions Asked: Simple return process with immediate refund
  • Even Opened Products: We accept returns of partially used products
  • Fast Processing: Refunds processed within 5-7 business days
To initiate a return, contact our customer service team with your order number.

Return & Refund Policy

Clear and fair terms

Our comprehensive return policy ensures a smooth process for any product returns:

Return Conditions
  • Items must be returned within 30 days of delivery
  • Products should be in original packaging when possible
  • Opened products are acceptable for return
  • Custom or personalized items cannot be returned
Refund Process
  • Refunds to original payment method
  • 5-7 business day processing time
  • Email confirmation upon completion
  • No restocking fees or hidden charges
Return Address:
VitaNatural Indonesia
1 Raffles Place, #20-61 One Raffles Place
Singapore 048616

Privacy Policy

Your data protection matters

We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data.

Data We Collect
  • Contact information for orders and communication
  • Health-related information for consultations (voluntary)
  • Website usage data for service improvement
  • Payment information (processed securely by third parties)
Your Rights
  • Access your personal data at any time
  • Request data correction or updates
  • Opt-out of marketing communications
  • Request data deletion (subject to legal requirements)
Read Full Privacy Policy

Terms of Service

Legal framework for our relationship

Our terms of service establish the foundation for a fair and transparent business relationship with all our customers.

Key Provisions
  • Product descriptions and availability may change
  • Prices are subject to market variations
  • All supplements are for adult use (18+)
  • Consult healthcare providers before starting any regimen
Customer Responsibilities
  • Provide accurate information for orders
  • Use products as directed on labels
  • Store supplements properly (cool, dry places)
  • Keep out of reach of children
Read Full Terms

Your Satisfaction is Our Promise

We believe so strongly in the quality of our natural supplements that we offer comprehensive guarantees to ensure your complete satisfaction. Your wellness journey is important to us, and we're committed to supporting you every step of the way.

Quality Assured
GMP Certified
Free Shipping
Orders $50+
Expert Support
7 Days a Week